Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cokergames.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cokergames.com and send your item to: Coker Games Ltd, 65 Berryfield, Slough, SL2 5SB.
Returning Unwanted Products
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have Changed your mind? You can return your products within 14 days of purchase date for any reason. Please note below:
All items must meet the following conditions:
Single cards: Must be returned in the same condition as received.
Sealed products and accessories: Must be returned unopened, undamaged, and in their original packaging.
Items that don’t meet these conditions may only qualify for a partial refund of the original sale value.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, you should mail your product to: Coker Games Ltd, 65 Berryfield, Slough, SL2 5SB .
Returning Faulty or Damaged Products
Your items don’t arrive as expected, your product is faulty or damaged during delivery, here’s a guideline of what to do:
You may return faulty or damaged items within 30 days of purchase.
Before sending the item back please contact us first at support@cokergames.com and include full description and any images of the damage.
Once approved we will contact you on the best way to return your item, this may include sending you a pre-paid return label.
Faulty or damaged items will typically be replaced or exchanged for the same product subject to still being in stock
Sealed products and accessories: Must be returned unopened, and in their original packaging as they were received.
Single cards: Must be returned in the same condition as received.
Disclaimer
By opening any sealed products, you have lost the right to return or ask for a refund as you are accepting it in its condition. To be eligible for a return your item must be in its original packaging, unused and in the same condition that you received it. Please make sure you are happy with your purchase before opening any sealed trading card products.
Please note: you refund can take up to 5 working days to process once received depending on your bank or other source of payment that you used.
*This does not affect your statutory rights in the event the product is faulty or not as described*
If in doubt, contact one of our friendly staff at support@cokergames.com or call us on 07900982939